1. General Shipping Information
We are committed to delivering your orders from obalthre.com in a timely, safe, and reliable manner. This Shipping Policy outlines how we handle the shipping process for all orders placed on our website.
2. Shipping Locations
We currently offer worldwide shipping.
Please note that shipping availability may vary depending on customs regulations, carrier limitations, or other logistical factors. If we are unable to ship to your location, we will notify you promptly after your order is placed.
3. Shipping Carriers
We partner with trusted global carriers such as FedEx, UPS, and DHL to ensure secure and efficient delivery.
The carrier used will depend on factors such as your destination, package size, and logistics availability.
The carrier used will depend on factors such as your destination, package size, and logistics availability.
4. Shipping Time & Cost
- Free Standard Shipping on All Orders
- Estimated delivery time: 7–15 business days, depending on the destination
Please note that delivery times are estimates and may vary due to external factors such as customs clearance or local delivery conditions.
5. Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
During peak seasons or high order volumes, processing times may be slightly extended. If there are any significant delays, we will notify you via email.
During peak seasons or high order volumes, processing times may be slightly extended. If there are any significant delays, we will notify you via email.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this number on the carrier’s official website to track your shipment status and estimated delivery date.
You can use this number on the carrier’s official website to track your shipment status and estimated delivery date.
7. Delivery Attempts
Most carriers will make up to 3 delivery attempts.
If delivery is unsuccessful due to reasons such as an incorrect address or recipient unavailability, the carrier may leave a notice with instructions for redelivery or package pickup.
If delivery is unsuccessful due to reasons such as an incorrect address or recipient unavailability, the carrier may leave a notice with instructions for redelivery or package pickup.
8. Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may be charged by your local customs authority.
These charges are the responsibility of the customer, as we have no control over these fees. Customs procedures may also cause delivery delays.
These charges are the responsibility of the customer, as we have no control over these fees. Customs procedures may also cause delivery delays.
9. Damaged or Lost Packages
- Damaged Packages:
If your package arrives damaged, please contact us within 7 days of delivery. Kindly provide photos of the packaging and items, and we will assist you with a replacement or refund after verification.
Lost Packages:
If your package is confirmed lost by the carrier, we will either:- Resend your order at no additional cost, or
- Issue a full refund to your original payment method
10. Returns & Return Shipping
Please refer to our Return Policy for full details.
If you need to return an item, you are responsible for the return shipping cost. We recommend using a trackable shipping method and keeping proof of shipment until the return is completed.
If you need to return an item, you are responsible for the return shipping cost. We recommend using a trackable shipping method and keeping proof of shipment until the return is completed.